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Frequently Asked Questions


  • What is the turn-around time on orders?
    • 2 to 4 weeks from when we receive the cremated remains from you
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  • What are the suggested retail prices?
    • Double the wholesale price, and round up.
      • Large ~ $450
      • Small ~ $300
      • Pendant ~ $160


  • How does the ordering process work?
    1. Your company can phone, fax, or order online, and we will send you a confirmation fax with all of the order information
    2. You then ship us a half of a teaspoon for each Memory Glass or pendant ordered in the vials that we will provide you with in advance.
    3. 2-4 weeks later we will ship the final product to you or directly to your client, free of shipping charges
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  • How large is each Memory Glass™, including wooden base and the height and weight?
    • Small Memory Glass™:
      • 2-3 inches tall -- 2-3 inches in diameter
      • 1-2 lbs
    • Large Memory Glass™
      • 3-5 inches tall -- 3-4 inches in diameter
      • 2-4 lbs
    • Honduras Mahogany Stand
      • (w)5.5in x (d)5.5in x (h)2.5in
      • includes (3) lines of engravings
    • Spanish Mahogany Stand
      • (w)3.5in x (d)3.5in x (h)1.5in
      • includes (2) lines of engraving

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  • How Large is a Memory Glass Pendant?
    • A Memory Glass Pendant is roughly the size of a quarter and is about 1/4" inch thick. Of course each pendant is unique and may be a bit larger or smaller.

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    How much cremated remains are needed for a Memory Glass™... large or small?
    • Both the large and small Memory Glass™ require ONE scoop (1/2 tsp) per piece. For instance, if you order three, include three scoops. Any unused remains will be shipped back to you with your final order.

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  • Are the cremated remains visible in the glass or used during the hand-blowing creation? 
    • Yes. The streaks of white that you see in all of the pictures are actual remains. They are infused within the layers of glass that create a Memory Glass™.

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  • How large is the vial and scoop you send for the cremated remains?
    • The vial that we use is roughly 1.5 inches in diameter and 2.5 inches tall.
    • The scoop is roughly 1/4 teaspoon and provides enough for ONE Memory Glass™.

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  • Is there a place on the Memory Glass™ where a name or date can be etched in? 
    • Yes. The bottom of the Memory Glass™ is a flat polished surface. There is just about enough room for initals and a date. To fit more text, such as a personalized message, or a full name and date, we recommend adding a Mahogany stand with an engraved plaque.

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  • Is the stand necessary for the Memory Glass™ to sit upright? Are the two connected?
    • No. Memory Glass™ will stand by itself without the wooden stand. The stand is not connected to the Memory Glass™, but provides white LED light from below and a place for a personalized plaque.

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  • What are LED lights?
    • Light Emitting Diodes. Found in key-chain flashlights, and new car head-lamps, they provide pure white light for 100,000+ hours and run on minimal electricity, while emitting little to no heat.

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  • How is a Memory Glass™ made?
    • The process of creating your Memory Glass™ is quite simple. We send you a welcome kit that provides everything you need to ship a portion of the remains back to us. Once we receive the cremains, we begin to create your Memory Glass™.

      With the color & design options labeled on the vial, we lay out the remains and colored glass in patterns and infuse them between the second and third layers or "gathers" of glass. After the fourth gather, the piece is ready for final shaping and the adding of an optional footing or wrap. The wrap goes on HOT and is fused to the outside of the piece, becoming one with the Memory Glass™. At this point, the Memory Glass™ is still attached to the "blow pipe" and must be broken off. This leaves an uneven, sharp edge that is polished away completely after the piece fully cools a few days later.


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  • How do we know our loved one's remains are safe?
    • All Memory Glass™ orders are tracked from the time that they leave your hands at the post office, until the time that the final piece returns to you. USPS Express Priority shipping is the only legal method for shipping cremated remains. USPS provides shipment tracking, and the vial label provides order tracking on our end. Records of each order are kept in our company database and accompany each order during the entire creation process.

      Any unused cremains will be returned with your order in its original vial. The caution we will employ in this process will equal the care and consideration devoted to the entire procedure - from our first contact to the actual sculpting to the delivery of your keepsake - ensuring that you, your loved one, and the memorial in their honor are treated with the utmost respect.



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  • Who actually makes the Memory Glass™?
    • We make them ourselves, ie. Nick, Lucas, John and Justin make them all. We feel that the only way to truely make sure that nothing happens to your order is to blow them ourselves, in our own shop. This also has lowered the turnaround time to 2-4 weeks from the time we receive the welcome kit back from you.

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  • What colors are available?

    1. Eternal Purple
    2. Ocean Blue
    3. Sky Blue
    4. Seafoam Aqua
    5. Forever Green
    6. Perfect Pink
    7. Antique Red
    8. Radiant Orange
    9. Everlasting Gold
    10. Daffodil Yellow
    11. Mystic Black
    12. Slate Grey
    13. Aged Bronze
    14. Ivory White
    15. Crystal Clear
    Click each color to se an example

    Eternal Purple Ocean Blue Sky Blue Seafoam Aqua Forever Green Daffodil Yellow Everlasting Gold Radiant Orange Antique Red Perfect Pink Mystic Black Slate Gray Aged Bronze Ivory White Crystal Clear (back to top)


     
  • What is a wrap?
    • The wrap is a gather of glass that is stretched around the Memory Glass™ while both pieces are hot. Wrpas are permantently fused to your Memory Glass™ and cannot be removed. (what colors are available?)
    • *Wraps add $20 per piece and come all of Memory Glasses 15 Colors plus Sterling Silver, and in two designs:
  • Wave Wraps
    Coil Wraps
    Flat Wave
    Raised Wave
    Flat Coil
    Raised Coil



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  • What is the difference between the stands?

    Each Honduras Mahogany Stand is crafted ourselves, from solid honduras mahogany. Hand sanded and finished with Deft Varathane, its finish will last for years. These bases are recommended for our Large Memory Glass™.
    $60.00 each

    Each Honduras Mahogany Stand is crafted ourselves, from solid honduras mahogany. Hand sanded and finished with Deft Varathane, its finish will last for years. These bases are recommended for our Small Memory Glass™.
    $40.00 each

    Each base has a single, High power LED light in the center to provide pure white light. (what are LED lights?)

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  • Can a Memory Glass be made from hair? We can make Memory Glass pieces using hair, but the hair will be "invisible". ie. it burns away. The "essence" of the hair is there, but there is nothing visible once it's finished.

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  • What shipping methods are used? What are the prices for shipping?
    • Memory Glass ships all cremated remains using USPS Express Priority Services. Federal Law requires that cremated remains be sent this way, and we attempt to adhere to these guidelines as strictly as possible.
    • Shipping for pendant and touchstone orders are $20/order.
    • Shipping for orbs and heart orders are $30/order.









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